Shipping and Delivery Of Your Summer Picnic Tables order
At Summer Picnic Tables, we aim to keep the cost of shipping affordable for all of our direct customers across Australia. For this reason, we charge a flat rate of $15.00 standard shipping per order, no matter what you order or where you live in our great, wide land.
* PLEASE NOTE: The $15.00 freight deal does not apply to our Stockists and Wholesale Customers.
A re-delivery fee may apply if no one is available to accept your item(s) upon delivery. Re-delivery on a different date, or direction to a different address, may incur a charge which is payable by you in addition to the $15.00.
Should a courier attempt delivery when you are not at home, a card will be left with re-delivery and collection details. Please ensure that you make contact with the courier within 2 business days to arrange collection.
Anytime that we run promotions of free shipping, this applies to retail Australian customers only. As an Australian business, 99% of our orders are within Australia and this applies to those orders placed. International orders will be charged at cost of shipping to get the item to you.
It is your responsibility to ensure that the delivery address that you supply Summer Picnic Tables is correct and valid. We will not be held responsible in any way for an order being sent to the wrong address, unless the fault is ours and should that be the case, we will re-send your order to the address that you supplied at our own cost. We prefer you to use a work address to ensure that any order that requires a signature can be delivered to you without delay. If you do not collect your order within 5 days of our Couriers leaving you a card they MAY send it back to us. For us to then re-send this to you incurs double freight and therefore, an $15.00 re-delivery fee per package will be payable by you before your order is re-sent.
We shall endeavour to have all orders shipped within 2 business days of order being placed. We will do our best to ensure that all information on our website is current so that you are aware of approximate delivery times if your order is not currently in stock and make immediate contact with you if this differs.
The client acknowledges and agrees that a late delivery does not constitute a breach by La Lucie Summer Picnic Tables or our agreement and does not entitle the client to cancel the order, unless the delay in providing this product to you is outside of an acceptable delivery time of 4 weeks from the date the order was placed. Note that you will be kept up to date every step of the way in the unlikely case that this happens. We shall advise by email when your order has been processed and sent to you.
If you have not received your order within 14 days of it being dispatched, we will lodge enquiries with the delivery company to ascertain the whereabouts of your order. We will not be held liable for any loss, stress or damage caused by the late delivery of parcels or of a parcel not arriving. It is in our best interests to do our very best to ensure that you receive your order in a fast, efficient and orderly fashion, as without you, our client, we have no business. If we know that a product that you have ordered may be delayed, we will contact you to advise you of the status using the email address that you supplied for the order.
All orders are sent using a courier of our choice should.
Loss or Damage:
La Lucie Summer Picnic tables will not accept responsibility for any loss or damage to your goods once delivery has taken place. If however, in the unlikely event, that your order arrived in an unsatisfactory condition please email us within 5 days of receipt with an explanation of the issue (with photos) to firstname.lastname@example.org. We will then begin formalities so that a decision can be made by us whether a replacement item will be sent or not. It is also at our discretion to request that the damaged goods be returned to our head office prior to a replacement being sent out. If this damage is deemed to be due to freight handling then the courier may be responsible for this and La Lucie Summer Picnic Tables cannot be held liable. However, we will work with you to attempt to find a satisfactory outcome for all.