La Lucie Summer Picnic Tables have a 7 day returns policy on faulty items.
Any request for a replacement or refund must be made within 14 days of the initial order. After this time, stock changes and price adjustments make it difficult for us to deal with your requests.
How to request a replacement or refund
We stand behind the quality of our products. If you are not happy with your order within the first 7 days, please advise us in writing at firstname.lastname@example.org
Let us know:
- Why you wish to return the product
- Your order number
If the product is faulty, please include images so that we can clearly understand your concerns. We may not require the product to be returned prior to sending out a replacement to you if the issue is clear from your photos. If we cannot resolve your issue in this way, we will request that you return the products in question so that we can examine them for faults.
Returned items MUST be in original packaging with ALL original stickers in place. Picnic Tables cannot have been used in any way AND must be returned in the same protective packaging in which they were received. If a table is not wrapped and protected correctly, there is a chance that it may be damaged during transit, rendering it unsellable and therefore voiding any option for a refund or exchange. Items MUST be received by us in perfect re-sellable condition. Any eligible replacement item or refund due will not be processed until the returned item has been received and reviewed by us.
If you have used the table, damaged the table or thrown away the labels and packaging then it is yours to keep!
Returns and postage costs
If you simply change your mind about a product, we are happy to discuss an exchange but please note that return postage costs are your responsibility.
If we have agreed to provide a refund, postage costs may be deducted from the refund amount. Please note that refunds can only be paid into the same account that was used for the initial order.
Summer Picnic Tables cannot be held liable for the loss of items being returned. We recommend using a registered post service to return your goods so that tracking can be used. We encourage you to keep a record of the tracking advice until the return has been received, accepted and processed by our warehouse.
We have clear instructions that do need to be followed for all returns so that we can ensure that all returns are processed in a correct and timely manner. Please note: For returns to be processed effectively, you must clearly label the return package with the original order #. Kindly email shop@summerpicnictables, or call us on 0407 763 385 should you have any questions about this.
If you do not follow these instructions, we cannot track your return and a refund will not be granted. Please understand that we send and receive hundreds of items weekly, so we need you to follow this process so we can confirm that your return was received. Clear documentation benefits our processing staff and you!